AWWA IMTECH62903

This presentation outlines billing and metering inconsistencies in utility customer service operation and apparent water and revenue loss. The presentation discusses the relationship between revenue and apparentloss in public utilities in the United States over the lasttwelve years, and the causes, impacts and ways to prevent or manage.The data is from twenty public utilities ranging in size from30,000 to 440,000 connections. The presentation provides statistical tables of data on: annual revenue loss associated with billing and meteringinconsistencies from 20 U.S. water and wastewater utilities; frequency of occurrence of billing and meteringinconsistencies by utility size; annual revenue loss by meter size associated with billing and meteringdiscrepancies - 20 U.S. water and wastewater utilities; frequency of occurrence of billing and meteringinconsistencies by meter and utility size; and, distribution of inconsistencies and related revenueloss by meter size. Examples are provided of how specific customer servicepolicies and operations affect apparentwater and revenue loss, utility billing systeminconsistencies; metering inconsistencies; policies for managing apparent waterand revenue lossin utility customer service programs; and, consumption pattern guidelines. Includes tables, figures.

Product Details

Edition:

Vol. - No.

Published:

03/01/2006

Number of Pages:

53

File Size:

1 file , 750 KB