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AWWA JTMGT61341
- AwwaRF Research Findings: A Knowledge Management Approach to Drinking Water Utility Business
- Conference Proceeding by American Water Works Association, 02/01/2005
- Publisher: AWWA
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The objective of this slide presentation is to identify potential researchprojects in the area of knowledge management (KM) as it appliesto the business of drinking waterutilities. Generated ideas willenhance the creation, discovery,collection, organization, distribution,and accessibility of relevant andcurrent knowledge at all levels withina drinking water utility. Topics covered include: project background;KM defined;KM value proposition;case study examples;industry readiness for KM;does KM make sense for us?; and,candidate future research projects. Specific topics include: KM drivers; KM application in sports, competency management at NASA, automotive industry; identified industry KM efforts; and, assessing industry and utility readiness.
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